Privacy Policy — fee999

1.1 fee999 ("fee999", "we", "us", "our") acts as the data controller for all personal information collected through the fee999 platform at https://fee999.net and any associated mobile or desktop applications.

1.2 This Policy applies to all individuals who visit, register with, or otherwise interact with fee999, including registered players, prospective players who have initiated but not completed registration, and visitors who browse the fee999 website without registering.

1.3 This Policy does not apply to third-party websites that may be linked from fee999. fee999 accepts no responsibility for the privacy practices of any external websites and recommends that you review the privacy policy of any third-party site you visit independently.

1.4 For all privacy-related enquiries, data access requests, correction requests, or deletion requests, please contact our dedicated privacy team at [email protected] with the subject line "Privacy Request — [Your Account Username]". We aim to acknowledge all privacy correspondence within two (2) business days.

2.1 fee999 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and from third-party service providers such as payment processors and identity verification agencies.

2.2 Registration and Account Data — When you create a fee999 account, we collect: full legal name, date of birth, email address, mobile phone number (Bangladesh), username, password (stored in hashed form), preferred currency (BDT), and the country and city of residence.

2.3 Identity Verification (KYC) Data — To comply with anti-money laundering and responsible gambling obligations, we may collect copies of your National Identity Card (NID), passport, driving licence, utility bills, or bank statements. These documents are used solely for identity and age verification purposes.

2.4 Financial and Transaction Data — We record all deposit and withdrawal transactions, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction amounts in BDT, transaction timestamps, and partial payment identifiers (we never store full card numbers).

2.5 Gaming and Betting Activity Data — We maintain records of all games played, bets placed, amounts wagered, results, and bonus usage. This data is used to provide the service, resolve disputes, identify problem gambling behaviour, and fulfil our regulatory obligations.

2.6 Technical and Device Data — We automatically collect IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, and click-path data when you access fee999.

2.7 Communications Data — Any messages you send to fee999 via live chat, email ([email protected]), or in-platform contact forms are recorded and retained for customer support, dispute resolution, and quality assurance purposes.

3.1 fee999 processes your personal data on the following legal grounds:

3.2 Where fee999 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, adjust your communication preferences in your account settings or contact [email protected].

4.1 fee999 uses the personal data we collect for the following specific purposes:

• Service Delivery: To create and manage your fee999 account, process your deposits and withdrawals in BDT, and provide access to our full catalogue of casino games, sports betting markets, and live dealer tables.
• Identity Verification: To confirm that you are who you say you are, that you meet the 18+ age requirement, and that your payment methods are legitimately yours.
• Responsible Gambling: To monitor your gaming activity for signs of problem gambling behaviour, to enforce self-exclusion and deposit limit settings you have applied to your own account, and to fulfil our duty of care to players.
• Fraud Prevention and Security: To detect and prevent fraudulent transactions, bonus abuse, money laundering, collusion, and other prohibited activities as described in our Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance when you contact the fee999 support team.
• Legal Compliance: To meet our obligations under applicable gaming regulations, anti-money laundering laws, and any lawful requests from regulatory or law enforcement bodies.
• Platform Improvement: To analyse aggregated usage patterns, identify technical issues, and improve the performance, security, and usability of the fee999 platform.
• Marketing and Promotions: Where you have provided consent, to send you information about fee999 bonuses, seasonal promotions (such as Eid specials, BPL cricket offers, and Pohela Boishakh rewards), and new game launches.

4.2 fee999 will not use your personal data for purposes that are incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

5.1 fee999 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Data is shared with third parties only in the following tightly controlled circumstances:

• Payment Service Providers: To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each of these providers operates under their own privacy policy and applicable financial regulations.
• Identity Verification Agencies: To complete KYC checks, we may share your identity document data with licensed third-party verification services. These agencies are contractually bound to process your data solely for the purpose of identity verification.
• Game Software Providers: Third-party game studios (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) may receive session data necessary to deliver their game content. This typically includes a pseudonymous player identifier, wager amounts, and game outcomes — not your full name or contact details.
• IT and Platform Infrastructure Providers: Our hosting, content delivery, and security providers may process technical data such as IP addresses and session logs. All such providers are bound by data processing agreements that restrict their use of your data.
• Regulatory and Law Enforcement Bodies: fee999 may be required by law, court order, or regulatory direction to disclose personal data to a competent authority. We will disclose only what is strictly required and will notify you where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of fee999's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to how your data is processed.

5.2 All third-party service providers who process personal data on behalf of fee999 are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with our documented instructions.

6.1 fee999 uses cookies and similar technologies (including pixels, local storage, and session tokens) to operate the platform, personalise your experience, and analyse site usage. A cookie is a small text file placed on your device by the fee999 website when you visit.

6.2 The following categories of cookies are used on the fee999 platform:

6.3 You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or using core fee999 features. Most modern browsers provide detailed cookie management options under their privacy or security settings.

6.4 fee999 does not use cookies to collect sensitive personal data, to build advertising profiles for sale to third parties, or to track your activity on other websites beyond the fee999 platform.

7.1 fee999 retains personal data only for as long as is necessary for the purposes described in this Policy, or for as long as is required by applicable law and regulatory obligations. The following general retention periods apply:

• Active account data — Retained for the full duration of your account being open and active on the fee999 platform.
• Account data after closure — Retained for a minimum of five (5) years following account closure. This is required to meet regulatory record-keeping obligations related to gaming licences and anti-money laundering compliance.
• KYC and identity documents — Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Financial transaction records — Retained for a minimum of seven (7) years in line with standard financial record-keeping requirements.
• Customer support communications — Retained for three (3) years from the date of the last communication, unless the communication relates to an ongoing dispute, in which case it is retained until the dispute is fully resolved.
• Marketing consent records — Retained for as long as you maintain an account with fee999 plus three (3) years after closure, to demonstrate compliance with consent obligations.
• Website analytics data — Aggregated and anonymised after 26 months; raw session-level data is deleted within 14 months of collection.

7.2 All personal data held by fee999 is stored on secure servers protected by industry-standard physical and digital security controls. Where cloud-based storage is used, fee999 ensures that the relevant storage provider meets appropriate security certification standards.

7.3 When data is no longer required and its retention period has expired, fee999 will securely delete or permanently anonymise the data in a manner that prevents reconstruction or recovery.

8.1 As a fee999 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our privacy team at [email protected] with the subject line "Data Rights Request":

• Right of Access: You have the right to request a copy of all personal data that fee999 holds about you. We will provide this within 30 days of receiving your verified request, free of charge for the first request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay. You can update most basic account details directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that we may be required to retain certain data to fulfil legal obligations even after a deletion request.
• Right to Restriction of Processing: You may request that fee999 restricts the processing of your data while a dispute about its accuracy is resolved, while an objection to processing is under consideration, or where processing is unlawful but you prefer restriction over deletion.
• Right to Data Portability: Where fee999 processes your data on the basis of consent or contract, and by automated means, you have the right to receive a copy of that data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where fee999 relies on legitimate interest as the legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Rights Related to Automated Decision-Making: fee999 may use automated tools to flag accounts for fraud review or responsible gambling intervention. You have the right to request human review of any significant decision made solely on the basis of automated processing.

9.1 fee999 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction.

9.2 Our current security measures include:

• TLS/SSL Encryption: All data in transit between your device and fee999 servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms that your connection is secure.
• Password Hashing: Account passwords are never stored in plain text. We use industry-standard one-way hashing algorithms with salting to store password credentials securely.
• Two-Factor Authentication (2FA): fee999 supports optional 2FA for account logins to add an additional layer of security beyond your password.
• Access Controls: Internal access to player personal data is restricted on a strict need-to-know basis. All fee999 staff members with access to personal data are subject to confidentiality obligations and regular security training.
• Intrusion Detection: Our platform is monitored 24 hours a day, 7 days a week for suspicious activity. Automated alerts flag unusual access patterns for immediate review by our security team.
• Regular Security Audits: fee999 conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities in our systems.
• Secure Payment Processing: All payment transactions are processed through PCI DSS-compliant payment gateways. fee999 does not store full card numbers or mobile wallet PINs on its servers.

9.3 Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, fee999 will notify you without undue delay and will provide guidance on steps you can take to protect yourself.

9.4 You also play a role in keeping your account secure. Use a strong, unique password for your fee999 account, do not share your login credentials with anyone, log out of your account when using a shared device, and contact [email protected] immediately if you suspect that your account has been accessed without your authorisation.

10.1 fee999 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, new legal or regulatory requirements, or improvements to our platform. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

10.2 Where a change to this Policy is significant — for example, a material change in how we use your personal data, a new category of data sharing, or a change to your rights — fee999 will notify you by email to the address registered on your account and by a prominent notice within the fee999 platform, at least fourteen (14) days before the change takes effect.

10.3 For minor or non-material updates (such as clarifications of existing practices, corrections of typographical errors, or structural reorganisation with no change in substance), fee999 may update the Policy without individual notification. We encourage you to review this page periodically.

10.4 Your continued use of fee999 following the effective date of a revised Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, please contact [email protected] to request account closure before the effective date.

10.5 Previous versions of this Privacy Policy are available on request by contacting [email protected]. We retain historical versions for a period of five (5) years.